TERMS & CONDITIONS
By making a booking or payment to DRGO International Ltd, you confirm that you have read, understood and agree to these Terms & Conditions.
1. Our Services
DRGO International Ltd is a UK-based travel and health tourism coordination company providing travel-related and administrative support services to clients in the United Kingdom and internationally.
Our services may include accommodation arrangements, airport transfers, ground transportation, travel planning, booking coordination, customer support and other related travel services.
We also provide health tourism coordination services for clients travelling for medical, dental, surgical and aesthetic treatments. This may include assisting with treatment appointments, accommodation, transfers and communication with independent healthcare providers.
DRGO International Ltd does not itself provide medical, surgical, dental or other healthcare treatment, diagnosis or clinical advice. All medical and clinical services are provided by independent healthcare professionals and healthcare providers, who remain solely responsible for clinical assessment, treatment decisions and the provision of healthcare services.
2. Booking and Reservation Deposit
A booking may require payment of a reservation deposit or other agreed amount to secure and coordinate the requested services.
The reservation deposit may be used to secure or arrange services including, where applicable, healthcare appointments, accommodation, airport transfers, transportation and other booking-related arrangements.
The details of the services included in each booking will be confirmed separately in the relevant booking confirmation, quotation, invoice or other written communication.
Payment of a reservation deposit secures the agreed arrangements but does not guarantee that any particular medical treatment will be clinically appropriate, performed or achieve a particular result.
3. Cancellation and Refunds
Clients wishing to cancel or change a booking should notify DRGO International Ltd in writing as soon as reasonably possible.
Where cancellation is made at least 7 days before the scheduled arrival, treatment or service date, any refund will be assessed in accordance with the applicable booking terms and after deduction of any reasonable and non-refundable third-party costs already incurred on the Client's behalf.
Where cancellation is made less than 7 days before the scheduled date, DRGO International Ltd may retain from the reservation deposit any reasonable and non-recoverable costs already incurred, together with any reasonable direct losses arising from the cancellation.
Any remaining refundable balance will be returned to the Client where applicable.
Certain services provided by third parties, including accommodation, transportation or other bookings, may be subject to their own cancellation and refund conditions.
Nothing in this section affects any statutory cancellation, refund or consumer rights that cannot legally be excluded.
4. Changes to Bookings and Medical Suitability
Travel arrangements, accommodation, appointments or treatment plans may occasionally need to be changed due to availability, operational circumstances or clinical assessment.
Medical treatment is always subject to assessment and approval by the relevant healthcare professional.
If a healthcare provider determines that a proposed treatment is not medically suitable for the Client, DRGO International Ltd will assist the Client in reviewing the available alternatives.
Where treatment cannot proceed for medical reasons, any refund will be calculated after taking into account services already provided and any reasonable and non-refundable third-party costs already incurred.
No provision in these Terms requires a healthcare professional to perform treatment that they consider medically inappropriate or unsafe.
5. Independent Healthcare Providers and Third Parties
Healthcare providers, hospitals, clinics, hotels, transportation companies and other third-party service providers involved in a booking may operate independently from DRGO International Ltd.
Clinical decisions, medical advice, treatment methods, treatment outcomes and follow-up care are the responsibility of the relevant healthcare professional or healthcare provider.
Where DRGO International Ltd assists in arranging services provided by third parties, those services may also be subject to the relevant provider's own terms and conditions.
DRGO International Ltd does not guarantee any particular medical, surgical, dental or aesthetic result.
6. Client Responsibilities
Clients are responsible for:
- providing complete and accurate personal, medical and travel information;
- informing the relevant healthcare provider of medical conditions, medications, allergies and previous treatments where applicable;
- following all instructions provided by healthcare professionals;
- attending appointments and scheduled services at the agreed times;
- ensuring that passports, visas, travel authorisations and other required travel documents are valid;
- arranging appropriate travel insurance where required or considered appropriate; and
- providing accurate contact and booking information.
Failure to provide accurate or complete information may affect the services that can be provided.
7. Travel Documents and Insurance
Clients are responsible for checking and complying with all applicable passport, visa, immigration, entry and travel requirements.
DRGO International Ltd is not responsible for a Client being refused travel or entry into a country due to missing, invalid or inadequate travel documentation.
Clients are responsible for considering and obtaining appropriate travel insurance according to their individual circumstances and travel requirements.
DRGO International Ltd does not provide, arrange or advise on insurance products unless expressly confirmed otherwise in writing.
8. Liability
DRGO International Ltd will provide its own travel-related, administrative and coordination services with reasonable care and skill.
DRGO International Ltd does not control clinical decisions made by independent healthcare professionals and does not guarantee any particular medical or aesthetic treatment outcome.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable UK law, including any statutory consumer rights.
9. Package Travel and Statutory Rights
Depending on the specific combination of travel services included in a booking, certain bookings may constitute a package or linked travel arrangement under applicable UK travel legislation, including the Package Travel and Linked Travel Arrangements Regulations 2018.
Where these regulations or any successor legislation apply to a booking, the Client will benefit from the statutory rights and protections provided by that legislation.
Nothing in these Terms is intended to exclude, restrict or reduce any mandatory rights available to the Client under applicable consumer or travel law.
10. Personal and Medical Information
In providing travel and health tourism coordination services, DRGO International Ltd may need to process personal information and, where necessary, health-related information supplied by the Client.
Such information will be handled in accordance with applicable data protection legislation and the DRGO International Ltd Privacy Policy.
Where necessary for the Client's requested services, relevant information may be shared with healthcare providers or other service providers involved in the booking.
11. Communications
Clients agree that DRGO International Ltd may communicate with them regarding their booking by email, telephone, messaging services or other contact methods provided by the Client.
Clients are responsible for ensuring that their contact information remains accurate and accessible during the booking and travel process.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
This provision is subject to any mandatory consumer rights or legal protections that may apply to the Client based on their country of residence or the circumstances of the booking.
13. Contact Information
DRGO International Ltd
Company No.: 17419324
Registered Office: 17 Green Lanes, London, N16 9BS, United Kingdom
Email: info@drgointernational.co.uk